If you wonder what an HMO is, think of multiple tenants sharing a kitchen, bathroom, and of course, the internet! A House in Multiple Occupation is a shared living space that offer a great way to live affordably. While HMOs offer this benefit, reliable internet can be a struggle depending on many factors like the occupation size, internet speed quality, and landlord efficiency.
Understanding the common frustrations that tenants face with slow or spotty internet is the first step towards finding solutions when it comes to fixing these issues. After all, slow speeds, weak Wi-Fi signals, and bandwidth limitations can all impact a tenant’s experience. As a landlord, it’s crucial to address these issues by speaking clearly and proactively. Let’s be honest, slow or spotty internet can be a real drag, especially as HMOs properties keep rising in the UK.
Here’s how to handle common complaints if you’re currently facing challenges with internet speed and improve your tenants’ experience.
Listen to Understand Tenants Frustrations
Communication is key and transparency is your friend! If tenants complain about internet issues, be open and proactive by acknowledging the problem. Let them know you hear them and understand their frustration. As soon as you show proactive listening, you can automatically suggest better solutions and check if it’s a widespread broadband issue.
Learn all About Internet Speeds
Studies show that for a smooth experience in an HMO, internet speeds should be around 50-70 Mbps for 4 bedrooms and increase with the number of tenants. If your tenants are running speed tests and falling below these numbers, it’s time to chat with your internet provider. Another useful tip is to check for Wi-Fi problems. Is the Wi-Fi signal weak in some rooms? Walls and distance can be a buzzkill. Consider repositioning their router or investing in Wi-Fi extenders to boost coverage.
Set Expectations Upfront
While reliable internet is important, it’s also important to set realistic expectations. HMOs are designed for everyday living, not necessarily replacing a professional office setup. Explain that the internet is shared, so peak usage times might affect speeds. Encourage responsible usage and suggest off-peak times for high-data activities.
Offer Alternative Connectivity Solutions
Depending on the problem, you could look into upgrading the internet package, adjusting peak usage times, or even adding Wi-Fi extenders. According to Paragon Bank, 55.8% HMO landlords surveyed said that they had seen an increase in demand for high-speed broadband to accommodate quality of life and the ability to work from home. For tenants who require superfast internet for work-from-home needs, there are other options. Many phone plans offer generous data packages that might be a good solution for multiple users.
Looking for an HMO Broadband Specialist? If you’re an HMO landlord looking for tailored high-speed internet solutions, you’re looking in the right place. Alfonica offer reliable connectivity solutions to accommodate your business telecom needs. Get in touch today for a free consultation
