What does The Max Barney Estate do?
The Max Barney Estate (MBE) is a family run property company with a 50-year-old history steeped in central London’s bricks and mortar. They are a business that prides itself on adhering to old fashioned values whilst at the same time adopting a modern and forward-thinking outlook to their buildings and the businesses that occupy them.
They take a long term and conservative view on property ownership and management. This allows them to adopt a very different style as a landlord, summed up in their 5 Fs motto: fuss-free, fast, fully transparent, flexible and freedom.
New hosted phone and conferencing system
Such an approach is built on providing excellent customer service to ensure that the businesses that rely on them can get in touch easily. However, their existing phone system was causing them problems in this area as Ama Samra explained: “Basically, it was old, all single lines and the company supporting it was not very good. In summary, it was awful, and we knew we had to do something about it.”
Alfonica had been recommended to MBE by a mutual contact. After an initial meeting, a new broadband line and 30+ seat Yealink hosted phone and conferencing system was planned and implemented by Alfonica’s technical consultants.
“Now it is a thousand times better than it was before! Everyone’s phone works as it should do and on the very rare occasion that we do have an actual problem, we simply ring Alfonica and they have solved the problem within minutes.”
The new system was also easily able to cope with MBE’s move to a new office, and our consultants dealt with the switchover remotely.
“Dealing with Alfonica is super-easy,” concluded Ama. “They are always available and respond quickly to any problems we may have. We know that they will always give us the right advice on all issues relating to our phones. They even look after all our mobile requirements now, which makes things much easier for us knowing we only have one point of contact for all our telecom needs.”