Who are Escape Hunt?
Escape Hunt began life in 2013 when they opened their first branch in Bangkok. Inspired by great online computer games such as Myst and Crimson Room they set out to create something utterly different but equally compelling. The result is a truly immersive experience where Escape Hunters are transported to another era to solve a mind-twisting mystery created by Escape Hunt Studios – their global game design team.
Today they have branches everywhere from Buenos Aires to Birmingham and Melbourne to Miami, with more opening all the time. There are now escape rooms in every continent!
The first project phase - Head Office
Escape Hunt’s Development Director, Andrew Jacobs, had a previous relationship with Alfonica, so it was natural for him to approach us to set up the head office telecoms infrastructure.
Initially, we implemented a leased line, broadband line and installed a new hosted phone system. But this was only the first step, with a planned roll out of branches during 2018 and 2019 all needing telecoms infrastructure.
The first round of these was in June 2018 for Birmingham, Bristol and Leeds. Alfonica consultants dealt with the installation of broadband and set up a hosted phone system for each of these locations, allowing no-cost phone calls between all the locations and Head Office.
Commenting on the initial implementation, Craig James, Head of Operations at Escape Hunt said: “Alfonica provide us with exceptional customer service. We have never had an issue that has not been resolved within the hour. That is not something we can say for any other supplier!”
Second phase - more locations added
The second phase of the project saw Manchester, Reading, Edinburgh and Oxford added. For each of these, Alfonica dealt with the broadband and hosted phone implementation as well.
Since then, Liverpool has been added to the Escape Hunt location list.
“If there was ever a problem with our phone lines or internet, we would phone Alfonica and they would investigate or resolve it, even if it was outside of normal business hours.”
With plans to add another 8 locations, Craig is relieved to have a telecoms supplier he can rely on. He said: “Although we have now got opening new sites down to a fine art, there is still a lot of work and co-ordination with suppliers to go through for each location. If one of our suppliers misses a deadline or fails to deliver what they originally promised, it can have a knock-on effect on all the others and adversely impact the scheduled opening date. That’s why it’s important to us to find someone who can cut through the jargon. Then we can understand what is happening with our telecoms and make sure that the initial installation and ongoing operation sits easily with all our other suppliers’ plans.
Alfonica are excellent at doing this. Their clear and jargon-free project management capabilities means I can focus my time on other areas, knowing full well they will get on and deliver what was required, on time. What’s more, when everything is up-and-running, and we have a problem, we know that a quick phone call to them will get everything fixed quickly.
I feel comfortable knowing that Alfonica are looking after our telecoms requirements as we continue to expand Escape Hunt in the UK.”