Contact Alfonica
Got a specific question in mind? Take the shortcut and use our quick online tools and services to get your account sorted, tracked, and finished in a few clicks.
Quick answers, no phone calls required
Report a fault
Something not working? Let’s fix it fast. Log an issue and our team will run quick checks to get you back up and running.
Migrate copper & fibre broadband
Get ready for the Big Switch Off. Move from copper to full fibre broadband for faster, more reliable connectivity.
Request a bill review
Make sure you’re not overpaying. Get a free review of your current bill and contract. No obligation. Start the process today.
Track service status
Check live network status, planned works, and any downtime in your area in real time with updates.
Upgrade copper phone lines
Get ready for the Big Switch Off. Migrate from traditional phone lines to our hosted services with no disruption.
Log in to Alfonica portals
Manage your account, users, and services through your personal dashboards securely and efficiently online.
Quick answers, no phone calls required
Report a fault
Something not working? Let’s fix it fast. Log an issue and our team will run quick checks to get you back up and running.
Migrate copper & fibre broadband
Get ready for the Big Switch Off. Move from copper to full fibre broadband for faster, more reliable connectivity.
Request a bill review
Make sure you’re not overpaying. Get a free bill review of your current bill and contract. No obligation.
Track service status
Check live network status, planned works, and any downtime in your area in real time with updates.
Upgrade copper phone lines
Get ready for the Big Switch Off. Migrate from traditional phone lines to our hosted services with no disruption.
Log in to Alfonica portals
Manage your account, users, and services through your personal dashboards securely and efficiently online.
The Knowledge Hub
Expert help, whenever you need it.
Skip the wait and find instant answers in our Alfonica Hub. It is packed with simple how-to guides, quick FAQs, and step-by-step videos to help you get things sorted on your own schedule.
The Knowledge Hub
Expert help, whenever you need it.
Skip the wait and find instant answers in our Alfonica Hub. It is packed with simple how-to guides, quick FAQs, and step-by-step videos to help you get things sorted on your own schedule.
Still stuck? Let's get it sorted
Sales enquiries
Get in touch for help with any new or current services.
Technical support
Help and support with your business broadband and phone lines.
Mobile support
Specialist support for your business mobile and SIM-based product.
Bills & payments
Here to help with your billing and payment questions.
Still stuck? Let's get it sorted
Sales enquiries
Get in touch for help with any new or current services.
Technical support
Help and support with your business broadband and phone lines.
Mobile support
Specialist support for your business mobile and SIM-based product.
Bills & payments
Here to help with your billing and payment questions.
Contact Information
Got a question? Fill in our handy form, call us or send us an email, and our team will be happy to help.
Everything you need to know
Our main office is open Monday to Friday, from 09:00 to 18:00. If you get in touch during these hours on 0330 135 5000 you will be put straight through our UK specialist team.
We have two main offices in the UK where our teams are based. While we handle most things online or over the phone to save you time, these are our homes where you can send any post:
London (Head Office): 92-94 Stamford Hill, London, N16 6XS
Manchester: The Belmont, 89 Middleton Road, Crumpsall, Manchester, M8 4JY
We know your time is money. We aim to respond to all general enquiries within 24h.
For technical faults, our Service Level Agreements (SLAs) ensure we prioritise getting your business back online as a matter of urgency.
Yes. For critical issues that cannot wait until Monday morning, we have a dedicated 24/7 out-of-hours support line on 0330 0949 305. Alternatively, you can log it instantly using the ‘Report a fault‘ card above.
