HTS Contact Centre
Alfonica’s HTS Contact Centre solution enables companies to deliver exceptional service to their customers and enhance agent productivity, whilst supervisors have greater visibility and control over activity within the contact centre environment.
Empower contact centre agents and enhance your customer service
With enhanced management and reporting, contact centres can give agents the tools they need to
deliver better service to end customers, while supervisors gain valuable insights that inform activity.
Enable supervisors to support agents with escalation alerts, call monitoring and intervention, and a range of powerful live reporting that audits performance across the contact centre.
We don’t believe in charging extra for features that should come as standard, whether that’s applications, call recording or integrations, and our inclusive call bundles keep you protected.
Key to any Unified Communications solution is integration with other critical services. HTS Contact Centre integrates with all the leading CRM platforms ‘out of the box.’
HTS Contact Centre is packed with advanced features to help you
empower agents and enhance customer service, including:
Global company directory
Simple online management
Voice and video conferencing
Integrated call recording
Soft / mobile client
Our Communicator client supports desktop (Windows & Mac), plus mobile apps for iOS and Android.
Optional integration with our compliance suite ensures adherence with regulations such as MIFID II and PCI.
Benefit from enterprise-grade voice network resilience, on a dedicated, geo-redundant platform with robust infrastructure.
Assign geographical numbers, with numbering available for over 65 international destinations.
Enable supervisors to support agents and customers with escalation requests, call listen/whisper, and barge.
Advanced PBX features
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Porting and provisioning carried out by our in-house UK team, with no specialist training required for users or administrators.
Options for desk phones, with a wide range of supported VoIP handsets & conference devices.