It’s official: Alfonica has been shortlisted as a finalist in not one, but three categories at the prestigious Comms National Awards 2024! The journey to becoming a finalist for categories is nothing but a reflection of the team’s dedication to exceed expectations in the Telecommunications industry. Interestingly, all categories entail very different solutions with one thing in common: Customer Experience (CX). We’ll explain it further in detail in the blog, so stay with us.
Alfonica’s Success in the Telecoms Industry
Being recognised by the Comms National Awards is an important milestone for Alfonica. It validates our position as a leading provider of innovative communication solutions and reinforces our reputation for delivering exceptional customer value. The question is: what made Alfonica stand out in such different categories like BEST SME Mobile Solution, BEST SME UC Customer Solution, and BEST SME Vertical Market Customer Solution?
It’s simple. It was all about delivering solutions with bespoke customer service. We believe that having a customer-centric approach is vital to create tangible results for clients. Whether it is to set up an extra phone line, or integrate a new unified system, it is important to come up with tailored solutions due to their unique business needs and requirements.
In 2024, there is a big buzz around the so-called CX, but the concept has been around for a while. According to Zendesk, 52% of customers would switch to a company’s competitor after one bad experience, which speaks volumes about the value of putting the customer at the centre of any business.
’Any issues we experienced, whether with telephones, tablets, or connectivity, were promptly addressed and resolved. Moreover, their customer service is second to none; the Support and Provisioning team is responsive, knowledgeable, and always willing to go the extra mile to ensure customer satisfaction. ‘’
Strong Customer Service, Stronger Innovative Solutions
We believe wholeheartedly that behind every successful solution is a dedicated and passionate team willing to deliver results, which made Alfonica a triple threat for the best SME solutions awards.
In the Best SME Mobile Solution category, Alfonica stood out for investing in a self-management mobile/SIM portal to completement the existing SIM management services, ensuring minimal disruption to our customers.
In the Best SME UC Customer Solution category, Alfonica recognised the need to transform unified communications solutions and the way businesses collaborate and communicate. Our ability to deliver instant connectivity means that when a client needs an extra phone or enhanced support, they receive it without delay.
And finally, Alfonica stood out in the Best SME Vertical Market Customer Solution due to its focus on enhancing communication efficiency by SMS integration into existing MIS systems tailored for schools, academies, and overall, Education sector.
The Alfonica team is excited about the future and looks forward to sharing more updates as we approach the awards ceremony. Be sure to follow us on our social media pages!
