Case Studies
The Grapevine
Alfonica helps The Grapevine seamlessly connect four locations
Who are The Grapevine?
The Grapevine have been selling wines and spirits both online and in store since 2006. They offer an upmarket online shopping experience that includes all whisky brands and liqueurs as well as premium spirits.
Their team is made up of dedicated and knowledgeable sales people, expert wine and spirit aficionados and creative minds to provide an expert and professional service to thousands of satisfied clients all across the world.
Initial fibre broadband connection
The Grapevine’s experience of working with Alfonica started small, way back in 2011 when a single phone line was installed into their Hendon location. A few years later, they became dissatisfied with their existing broadband supplier and switched to Alfonica, who installed a new fibre connection in their Stamford Hill store.
When The Grapevine warehouse in Tottenham required a new phone system, they turned to Alfonica again. A new hosted telephony system based on Yealink hardware was then installed.
“We were really happy with the job that Alfonica did when they installed the broadband. All the problems we were having previously just disappeared and the whole process, from beginning to end, was smooth and trouble free.”
Abe Lubeisky,
Head of Operations of The Grapevine
Challenge
Upgrading the phone system and maximising modern features
Setting up an integrated and flexible telecoms infrastructure
Broadband and hosted phone solution implementation
Benefits
One supplier for connectivity and phone systems, with 24/7 support
Zero cost calls between Head Office and all other locations
Hosted phone system seamlessly connects four locations
The Grapevine has continued to grow and Alfonica have looked after their telecoms requirements. The hosted phone system now connects all four locations across London, and they have installed a total of seven dedicated fibre broadband lines. In addition, Alfonica also look after The Grapevine’s mobile phone needs.
Abe commented: “Communication between all our locations is now greatly improved due to our integrated phone systems. This has helped to bring us all together in one team as well as improving the service we can provide to our customers. Everything has been set up for us in a clear and easy to use fashion and we can quickly transfer incoming calls between our different locations, without the customer having to redial.”
Conclusion
Abe continued: “Alfonica are, without doubt, one of the best companies we work with. Whenever we have a problem or a question, we get a prompt and professional response and things are resolved very quickly.
We had a situation where our lines went down during a very busy period, that if unresolved would have been very costly for us. The Alfonica CEO came over and personally fixed the problem within an hour. It is this exceptional level of service that makes Alfonica stand out from the crowd and I would have no hesitation in recommending them to anybody looking for a business telecoms solution.
Their capability to look after and integrate all our telecoms needs from broadband to mobiles, means that we can more easily manage things from our end, having only to deal with one supplier.
As The Grapevine continues to grow we know that the future-proofed telecom systems that Alfonica has installed for us will be able to cope with the changing business circumstances that the next few years will bring. Knowing we have them to support us, means there is one less thing for us to worry about.”
Why Alfonica?
We've got over 20 years experience in communication and connectivity
We offer 24/7 customer service to keep your business running smoothly
We provide solutions that match your business needs and save you money
