Our cloud-based call recording and compliance platform offers AI-driven voice and speech analytics, and fully native Microsoft Teams integrations - delivered as a scalable subscription-based service, with highly flexible terms.
For those operating in regulated industries, Alfonica delivers a trusted call recording platform, with industry-leading features that meet global regulatory compliance standards including MiFiD II, Dodd-Frank, PCI-SDD and HIPAA.
Why choose Alfonica for call recording and analytics?
Cost-effective licensing
We offer our call recording platform on a subscription basis, giving you control of your licensing and storage, and optimising expenditure by only paying for features you use.
AI-powered insights
Gain a better understanding of your customer experience with our AI-speech and voice analytics engine, capturing sentiment, call drivers and
agent performance.
Power of the cloud
Our platform is part of
Microsoft Azure’s high-speed
global data centre network,
allowing us to offer unlimited
bandwidth and storage to
customers that can be globally
deployed quickly.
Our call recording and analytics platform makes global compliance immediately available to your organisation, no matter your size, industry, or location.
Call recording, transcription, screen capture, data redaction, and Microsoft Teams recording ensures complete audit trails
Automatic capture without needing applications
Powerful and secure 256-bit AES encrypted storage hosted in 40 global data centres, guaranteeing compliance with data sovereignty regulations
Meets regulatory compliance requirements including MiFID II,
PCI-DSS, HIPAA & GDPR
Smart communications insights
Recorded calls and screens can be automated to identify patterns in key performance indicators, allowing businesses to better understand customer experience.
AI-driven natural language processing identifies keywords and phrases, as well as voice pace, volume, pitch, and tone
Analyse actionable data for both customer experience, call drivers and agent performance
Agent evaluation dashboard allows supervisors to quickly resolve disputes, train staff and optimise customer experience
With its seamless integration, our platform delivers compliance and analytics to businesses using Microsoft Teams as a key part of their telecommunications strategy.
Compliance follows the agent, recording interactions on any Teams enabled device – soft client, desk phone or mobile device
Call audio, video and content sharing captured and stored in compliance with industry regulations
Azure-based, cloud-native compliance, directly integrated with Microsoft Teams
