The Smarter Business
Phone System In the Cloud
Switch your business to a fully hosted VoIP phone system with crystal-clear calls. No clunky hardware, no spiralling call bill. Just advanced call features with an office phone that grow with you.
Trusted by 10,000+ UK businesses
Connecting smart hardware to VoIP
Desk phones
Cordless phones
Accessories
Connecting smart hardware to VoIP
Desk phones
Cordless phones
Accessories
Everything your business phone system should be
A hosted VoIP system gives your team the features of an enterprise switchboard without the price tag.
Cut your call costs by up to 50%
VoIP calls route over the internet, drastically reducing per-minute rates, especially on international calls. Most businesses see a clear ROI within the first month.
One number, any device
Your business number follows you, whether you're on a desk phone, laptop, or mobile app. Perfect for hybrid and remote teams.
Up and running in minutes
Your business number follows you, whether you're on a desk phone, laptop, or mobile app. Perfect for hybrid and remote teams.
Advanced call features included
Auto-attendant, call queuing, hunt groups, voicemail-to-email, call recording and more, all included as standard, not charged as extras.
Secure & reliable by design
Enterprise-grade encryption and 99.9% uptime SLA mean your calls stay private and your lines stay open, even during high demand.
Full visibility and reporting
See who's calling, when, and how long. Live dashboards and call analytics help you manage your team's performance with confidence.
Everything your business phone system should be
A hosted VoIP system gives your team the features of an enterprise switchboard without the price tag.
Cut your call costs by up to 50%
VoIP calls route over the internet, drastically reducing per-minute rates, especially on international calls. Most businesses see a clear ROI within the first month.
One number, any device
Your business number follows you, whether you're on a desk phone, laptop, or mobile app. Perfect for hybrid and remote teams.
Up and running in minutes
Your business number follows you, whether you're on a desk phone, laptop, or mobile app. Perfect for hybrid and remote teams.
Advanced call features included
Auto-attendant, call queuing, hunt groups, voicemail-to-email, call recording and more, all included as standard, not charged as extras.
Secure & reliable by design
Enterprise-grade encryption and 99.9% uptime SLA mean your calls stay private and your lines stay open, even during high demand.
Full visibility and reporting
See who's calling, when, and how long. Live dashboards and call analytics help you manage your team's performance with confidence.
Our popular call features
Call Forward to Mobile Auto
During closing hours, choose to forward callers to the duty manager’s mobile or a separate office in a different time-zone
Auto Attendant/Call Greeting
Automatically greet and route callers to the right
team without an operator or receptionist.
Call Routing and IVR
An IVR (Interactive Voice Response) system routes callers to the right department or individual by providing voice menu options.
Looking for more advanced call features?
Our free guide covers everything from hunt groups and call recording to integrations with your CRM.
Escape Hunt needed a reliable phone system for their new branches and Alfonica delivered.
How do you connect many new entertainment venues across the UK with the same communication system? Escape Hunt, a global escape room company, faced this challenge as they grew their new branches in cities like Birmingham, Manchester, and Bristol.
Why businesses trust Alfonica
Guaranteed business
broadband uptime
Year-on-year increase
in VoIP uptake
Years delivering end-to-end telecoms solutions
Rates excellent by
1000's of businesses
Why businesses trust Alfonica
Guaranteed business broadband uptime
Year-on-year increase in VoIP uptake
Years delivering end-to-end telecoms solutions
Rates excellent by 1000's of customers
Ready for smarter calling?
Get a free, no-obligation quote to match your business needs.
Most businesses are up and running within 48 hours.
Reach out to us on 0330 135 5000. We’re here to help!
Everything you need to know
A hosted VoIP phone system routes your phone calls over the internet instead of traditional phone lines. Your phone system is hosted on secure cloud servers that we manage for you, which means there is no need for expensive on-site hardware. Your team can connect using IP desk phones, a computer app, or a mobile app. It works exactly like a traditional phone system, but you get access to many more features and significantly lower costs.
Not necessarily. Many businesses choose to use softphone apps on computers and mobiles, which means no physical handsets are required. If you would rather have desk phones, we offer a range of compatible IP handsets. Often, your existing handsets could work with a simple firmware update.
Yes. A process called number porting allows you to bring your existing landline or mobile numbers over to your new VoIP system. We manage the entire migration process for you to make sure there is no disruption to your calls. The porting process typically takes 5 to 10 working days.
Absolutely. Our hosted VoIP platform comes with a 99.9% uptime guarantee, which is supported by multiple secure UK data centres. Call quality depends on your internet connection, so we will check your broadband during your onboarding and advise you if any upgrades are needed. For most businesses with a standard connection, the call quality exceeds that of a traditional landline.
Costs vary based on the number of users and the features you need, but most businesses pay a simple per-user monthly fee. This is typically less than a traditional phone bill, especially once you include call charges. We will provide a full cost comparison against your current setup as part of a no-obligation quote.
We include backup call routing as standard. If your internet connection drops, your incoming calls can automatically divert to a mobile number or another location to ensure you never miss a business call. For high-priority environments, we also recommend a backup 4G or 5G router for extra peace of mind.
