Yealink T54W

Prime Business Phone

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The T54W is especially designed for busy executives and professionals to handle heavy call load. With a stylish design and modern user interface, it's sure to impress you with a range of powerful features.

Key Features

  • Bluetooth 2.1
  • Dual band 2.4G/5G
  • WiFi (Wireless VoIP)
  • USB 2.0 Port allows for USB recording and expanded capability
  • VoIP phone means all calls are made over your existing internet connection.

Explore a greater range of topics

  1. Do one of the following:
    • Start typing a phone number
    • Select the desired line key
    • Pick up the handset, press the Speakerphone key, or the HEADSET key
  2. Enter a number
  3. Select Send

When you are in a call, you can hold your current call and place a new call

  1. Do one of the following:
    • Select a line key. The active call is placed on hold.
    • Press the HOLD key or Hold to place the original call on hold
  2. Select New Call
  3. Enter the desired number
  4. Select Send

When you receive an incoming call, the phone will ring and the screen will display the information of the incoming call. You can choose to answer the incoming call

  1. Do one of the following:
    • Pick up the handset
    • Press the SPEAKERPHONE key
    • Press the HEADSET key
    • Press Answer or the line key that has the flashing green LED indicator

Note: When pressing the Answer key, the call is answered in the speakerphone (hands-free) mode by default

You can answer a call when there is already an active call on your phone. When you are in an active call and an incoming call arrives on the phone, a call waiting tone beeps, and the incoming call information is displayed

  1. Select Answer
  2. The active call is placed on hold, and the incoming call becomes active

Note: Call Waiting must be enabled to utilize this feature

You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the held party will hear hold music by default

Holding a Call

You can place an active call on hold on your phone

Press the HOLD key or Hold during a call

  • The phone ignores engaged audio device (handset or headset) and plays a beep in the Speakerphone (hands-free) mode by default. The Speakerphone key will always light up and the phone will beep softly every 30 seconds to remind you that you still have a call on hold
  • When you have multiple calls on the phone and the current call is held, you can press the corresponding line key to swap to the active call
Resuming a Held Call

You can view and resume a held call on the phone

  1. Press the HOLD key again, corresponding line key or Resume. If multiple calls are placed on hold, select the desired call first. Note When you have multiple calls on the phone and the current call is active, you can select Swap to swap to the held call

During a call, you can transfer the call to another contact. You can use one of two ways:

  1. Blind Transfer: Transfer a call directly to the third party without consulting
  2. Semi-Attended Transfer: Transfer a call when receiving ringback
  3. Attended Transfer (Consultative Transfer): Transfer a call with prior consulting

Note: Many organizations use call parking instead of transfers because for some organizations it can make the process of moving a call around easier.

Performing a BLIND transfer

You can transfer a call to another contact immediately without consulting with her/him first

  1. Press the TRANSFER key or Transfer during a call.
  2. Do one of the following:
    • Enter the number or select a contact from the placed call list you want to transfer to
    • Your phone may be configured with transfer buttons that will perform a blind transfer to a pre-programmed destination simply by pressing that button while on an active call
  3. Press B Transfer or the TRANSFER key to complete the transfer
Performing a SEMI-ATTENDED or ATTENDED transfer

You can transfer calls to other contacts immediately when receiving ringback or after consulting with them first

  1. Press the TRANSFER key or Transfer during a call
  2. Enter the number or select a contact from the placed call list you want to transfer the call to
  3. Press the OK key or Send
  4. Do one of the following
    • When you hear the ringback tone, press the TRANSFER key or Transfer to finish a semi-attended transfer
    • After the contact answers the call, press the TRANSFER key or Transfer to finish an attended transfer (consultative transfer)

Note: If you wish to move calls around while having the opportunity to speak with the destination before they receive the call then Intulse recommends using call parking instead of attended transfers in most cases.

Call parking is a process of placing a call on hold in a predefined “space”. Anyone can retrieve that call at a later time by pressing the corresponding button on their phone or dialing the spaces number.

Parking a call
  1. While on an active call, press one of your programmed buttons which corresponds to a parking space
    • If your organization has many parking spaces you may not have a button which corresponds to every parking space in your organization. In this case you can also perform an attended transfer of an active call to a special number assigned to the parking LOT which will announce which space the call has been parked in.
Retrieving a parked call
  1. Press one of your programmed buttons which corresponds to the parking space holding the call you wish to retrieve
    • If your organization has many parking spaces you may not have a button which corresponds to every parking space in your organization. In this case you can dial the number assigned to the parking space holding the call you wish to retrieve.
Using call parking to move calls around your organization

Call parking can be an easy way for organizations to move calls around instead of transferring them. For example, let us suppose that an office professional named John answers many incoming calls per day. John may wish to send some of those calls to his manager, James. When a call comes in John can park the call in a space for which he knows both he and James have buttons. He can then call James and tell him that someone is holding for him in “Park 71”. Then, James can hang up with John and press the button on his phone for that space to pick up the call. If James tells John that he cannot take the call at this time John can retrieve the call himself. If no one picks up the call from the parking space it will eventually ring the person who parked it and attempt to return the call to them.

There are different ways of doing multiway calls and Intulse has a dedicated guide that covers each of those options. This section will be dedicated to multiway calling

  1. Place a call to the first party
  2. When the first party answers the call, select Conference to place a new call
    • The active call is placed on hold
  3. Dial the second party’s number
    • You can also select the desired contact from the search list, or select a contact from the placed call list before you enter the number
  4. When the second party answers the call, select Conference again to merge the two callers into the conference
Merging Two Calls into a Conference

You can also invite a held call into a conference call with the active call

  1. Place two calls on the phone
  2. Select the desired call for a conference and ensure that the call is active
  3. Select Conference
  4. Highlight the desired hold call, and select Send
Splitting a Conference Call

You can split the conference call into individual calls

  1. Begin a conference call on your phone
  2. Select Split
    After the split, the conference call ends, and both callers are placed on hold

The following will cover how to access the voicemail system from your phone. Intulse has a complete guide on how to use the voicemail system. For more information please see the Voicemail User Guide.

Accessing your personal voicemail

Press the voicemail button ()

  1. Enter your password (if you have one) and, optionally, press pound (#)
  2. The default password for any voicemail box is the mailbox number
Accessing another user’s (shared) voicemail

Your phone may be configured so one of your programmable buttons is monitoring another voicemail box. It will turn red if that mailbox has new messages.

  1. Press the programmed button
  2. Enter your password (if you have one) and, optionally, press pound (#)
    • The default password for any voicemail box is the mailbox number