Microsoft Teams Integration

Leverage the power of our Hosted Telephony (HTS) solution to make Teams talk properly

With HTS for Teams your business can benefit from our powerful solution infrastructure and features, providing an enhanced voice solution for your Microsoft Teams users.

You can choose to integrate Microsoft Teams in two ways. Integrate with our HTS platform and benefit from our secure cloud PBX and all its powerful features. Or simply activate Teams Phone System and make use of SIP trunks to enjoy resilient telephony on our network. Both solutions are cost-effective, robust, and flexible, and we’ll be there every step of the way.

Why not get the conversation started and book a demo today?

HTS for Teams

Benefit from all the power of the HTS infrastructure delivered via Microsoft Teams - a voice solution that makes Teams talk properly.

Cost-effective productivity for Teams users
Centralise communications through Teams, with subscription-based pricing, inclusive call bundles, international numbering, and free calling between extensions
Advanced PBX features and call routing functionality
Build bespoke hunt groups and call flows, with multi-level IVRs, auto-attendant, call queue and on-hold music.
Voice resilience via dedicated high bandwidth infrastructure
Enjoy a carrier-grade service, underpinned by our versatile, secure, and resilient network, with UK based provisioning and support, and industry leading SLAs.
Unified compliance, voicemail and workflows
Native call recording with optional compliance, enhanced voicemail with email transcription, and CRM integration of Teams call traffic.

Key features

Enhance business communications by voice enabling Microsoft Teams with our HTS for Teams solution.

Make and receive voice calls from within the Microsoft Teams softphone

IVR's & intelligent call routing

Integrated call recording with secure storage

Voicemail to email transcription

Wide range of supported desk phones & conference devices

Enterprise-grade voice network resilience

Geographical numbering available in over 65 international destinations

Optional integration with our compliance suite

Generous inclusive call bundles

Simplified porting and provisioning carried out by our in-house UK based team

Want to find out how HTS for Teams could benefit your business?
Simply call us on 0330 135 5000 or email

Endpoint flexibility as standard
Whether you are currently using our HTS Communicator and have a longer-term strategy for Microsoft Teams, or already use Teams and need a robust solution for voice, HTS for Teams delivers a host of benefits to your chosen unified communications endpoints.
Industry leading benefits
HTS for Teams is the answer to voice-enabling your Teams users in a world where the alternatives are third-party Direct Routing or Microsoft’s own Calling Plans – solutions that offer basic functionality, minimal carrier resilience, and limited geographical availability.

Why choose HTS for Teams?

Maximise productivity
By voice-enabling Microsoft Teams with HTS for Teams, employees continue using the soft client and interfaces they’re already familiar with. As the solution is fully embedded, there is no requirement to click-out to other diallers or consoles when making a call.
Advanced PBX features
In contrast, HTS for Teams delivers all the benefits of our HTS platform – including intelligent call routing, native call recording (with options for compliance), enhanced resilience, international numbering, generous inclusive call bundles, and UK based provisioning and support.

Want to find out how Alfonica can provide an enhanced voice solution for Microsoft Teams?

Book a demo with one of our UC experts.
Simply call us on 0330 135 5000, email, or fill in our handy form.