About the Company:
Alfonica is a UK-based telecommunications company with a support office based in South Africa, dedicated to delivering exceptional service to all clients and maintaining a strong presence within our key demographic.
Role Overview: As an Account Manager, you will be responsible for building and maintaining strong, long-term relationships with clients, ensuring they receive excellent service and that their contracts are accurate and up to date. This role combines proactive client engagement, strategic account oversight, and internal collaboration to support both customer satisfaction and company growth.
Key Responsibilities:
• Act as the main point of contact for clients, providing timely support and guidance.
• Build and maintain long-term relationships, strengthening client loyalty and satisfaction.
• Monitor account usage, billing, and contract renewals, identifying issues before they escalate.
• Ensure all contracts are accurate, up to date, and aligned with client needs.
• Coordinate with internal teams (credit control, support, provisioning etc.) to resolve queries efficiently.
• Proactively identify upsell and cross-sell opportunities to align clients with suitable services.
• Communicate clearly and professionally, anticipating client questions and providing solutions proactively.
• Maintain detailed records of all interactions and account activity for a comprehensive account history.
• Provide regular updates to management on client status, potential risks, and growth opportunities.
• Use structured processes and personal initiative to ensure accounts are managed efficiently and accurately.
• Proactively stay informed about the latest technical and industry trends, including new product launches, emerging technologies, and market developments, to ensure clients are provided with up-to-date insights and the most relevant solutions.
Skills and Competencies:
Technical Skills
• Proficient in Microsoft Office Suite and general computer use.
• Confident in monitoring usage trends and client behaviour to provide timely updates and prevent issues.
Communication Skills
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills, capable of building trust and maintaining long-term client relationships.
• Able to communicate clearly, convey information effectively, and provide professional follow-ups.
Organisational Skills
• Ability to work well under pressure, multitask, and prioritise workload.
• Strong organizational and planning skills.
• Attention to detail with the ability to manage multiple accounts.
Problem-Solving & Collaboration
• Practical, solutions-driven mindset with strong problem-solving skills.
• Independent, yet collaborative, working seamlessly with internal teams.
Qualifications
• Matric Certificate / NQF Level 4 (or equivalent)
• Previous experience in customer support, telecommunications, or account management is preferred.
To apply for this job email your details to jobs@alfonica.com.