Job Description:
Alfonica is a UK based Ofcom registered telecoms company, aiming to always be at the forefront of the industry. Alfonica has agreements with all the major UK networks and carriers across a full range of products and services. At Alfonica, we have worked hard to build our portfolio to ensure we are able to cater to our clients’ telecoms requirements. This is a desk-based role located in our Manchester Office. The successful candidate will be able to elevate company standards and provide excellent customer service and support. Additional training where necessary will be provided.
As a member of our Unified Communications Provisioning team, you will be responsible for dealing with provisioning for our wide range of products and services including:
• Hosted Telephony (VoIP)
• Connectivity
• UCC (Unified Communications & Connectivity)
• Wholesale Line Rental
Overview of Key Responsibilities, Tasks and Activities:
• Provisioning products and services
• Establish customer requirements and assess their needs through to implementation
• Escalating queries and concerns where necessary
• Liaising with suppliers
Required Skills and Abilities:
• Experience within the telecommunications industry in a provisioning or support role
• Technical knowledge and understanding.
• Understanding of Asterisk based phone system will be advantageous
• Ability to multi-task and work under pressure
• A desire to work as part of a team to generate fresh and innovative ideas
• High attention to detail
• Effective organisational and communication skills
• Strong telephone manner
• Hold all work-related information and materials confidential
To apply for this job please visit alfonica.com.