Case Study – Ashley Page Insurance

Alfonica helps Ashley Page Insurance plan for the future with hosted phone system

Finding the right business partner that you can depend on can sometimes be a fraught and lengthy process. It is easy for a prospective partner to promise ‘the world’ beforehand but then deliver very little in actuality, however it is usually too late by then to change easily. Any business partnership requires up-front time and investment to get right. This means that you want to make the right decision first time, to prevent problems further down the line.

Ashley Page is an award-winning international insurance broker with more than 40 years’ experience in providing innovative insurance solutions and risk management advice to their valued clients.

They offer protection, guidance and support to a wide range of businesses and private individuals. Their clients range from fledgling startups and SMEs, through to multinationals and high-profile individuals with valuable assets and possessions that need safeguarding.

Ashley Page work closely with all of their clients to build an in-depth level understanding that allows them to become their trusted adviser. As an independent broker they have excellent relationships with the UK’s leading insurers. they negotiate on their clients behalf to help secure the most cost-effective insurance protection that’s tailor made for them, based on a clear understanding of their needs – whether they are commercial, personal or both.

Ashley Page has head offices in London and New York. Their clients span the UK, Europe and beyond. They are a business without borders, whether their customers require insurance for marine cargo in America or complex cyber protection across Europe, they are able to take care of your needs.

Hosted Phone Solution

Ashley Page first started dealing with Alfonica for their mobile phone requirements as Marc Rogoff, a director at the company explained. “We initially were recommended to Alfonica for our mobile phones and were really impressed with their service and product knowledge. As a result, when we were moving into new premises, in August 2016, we approached them about updating and upgrading our phone system.”

After reviewing Ashley Page’s current and likely future requirements, Alfonica’s consultants recommended the implementation of a new 34 seat hosted phone system based on Yealink handsets. In addition, two new broadband lines were implemented as well as a fax to email service, as fax still plays a major part in communications in the property sector.

Excellent service

Commenting on the implementation and subsequent service received, Marc said, “The service we received from Alfonica, from beginning to end, has been nothing short of excellent. It is always easy to get hold of people there and we always get an immediate response and prompt resolution to any problems or questions we may have.

“This is very important to us, as we are not telecoms experts, nor do we want to be. We want the system to work and when there is a problem, we get a quick fix so that our business does not suffer. With Alfonica I feel reassured knowing they are dealing with things for us, so I can get on with my job, without having to waste valuable time sorting phone problems.”

Planning For The Future

Moving forward, Ashley Page envisages that both their fixed and mobile line implementations will continue to grow, as the business expands. Marc concluded, “We have complete faith that Alfonica will be able to support all our fixed line and mobile requirements going forward. We would not have signed a recent 3-year extension to our hosted phone system if we did not believe this.

“I have no hesitation in recommending Alfonica to other businesses that are looking for a telecoms partner that can take care of everything.

“We have complete faith that Alfonica will be able to support all our fixed line and mobile requirements going forward.”

Why Alfonica?

 

 

  • Client needs are met with exceptional 24/7 customer service
  • We talk business, not jargon
  • Forward-thinking solutions
  • Industry leading network quality
  • Seamless switchover processes
  • Friendly & award winning communication experts
  • Disaster recovery & Fraud Monitoring for every client
  • Great value international calls
  • Cost-effective and bespoke packages
  • Dedicated personal account managers
  • Direct customer service lines
  • 20 years of business expertise