Careers @ Alfonica
Join our team
WHO ARE WE? Rose Communications Group (RCG) was founded in 1999 by passionate communicator Maxi Rose and is now operating under 2 brands – Alfonica and RCUK. Alfonica deals with integrated business telecoms solutions, whilst RCUK has evolved into a chain of modern, independent mobile phone showrooms.
OUR CULTURE? We’re looking for candidates who are mission-driven, people-centric, and above all else, looking for a deeper meaning in their work. We are proud to hire talented individuals from all walks of life, as well as individuals from local communities around our showrooms and offices. While our company has been growing for 20 years, we have tight-knit teams. Alfonica has a family nature and an entrepreneurial spirit.
BENEFITS? AT Alfonica, you will be able to grow your career in a multitude of ways. As we expand, you’ll have options to work grow with us! At Alfonica you will be working at a company you can be proud of, we have a corporate and social responsibility programme which sees us raise lots of money for great charities!
When we’re looking for people to join the team, we will list our available roles below. If there are no roles listed below that are suitable to you but you are excited as we are about Alfonica and you want to help grow our telecommunications company from strength to strength, then please email your CV to firstname.lastname@example.org and we will keep your details on file.
Title: Telecoms Sales & Support Executive
Location: RCUK, 39 Leicester Road, Salford M7 4AS
Hours: Monday - Friday: 9:00 AM – 5:30 PM
Contractual Status: Full Time, Permanent (6 months probationary period)
Alfonica is an Ofcom registered expanding telecoms company, aiming to always be at the forefront of the industry. Alfonica has trade agreements with all the major UK networks and carriers across a full range of products and services. At Alfonica we have worked hard to build our products and services portfolio to ensure we are able to cater to our clients’ individual and business telecoms requirements. This role is based at Alfonica's Manchester Office and is a desk-based role.
As a member of our Telecoms Sales & Support team, you will be responsible for Day to Day Management of current client accounts, dealing with the new business enquires, presenting analysis and proposals to potential clients, upsell and cross sell additional products and services. You will also have the opportunity to be involved on the support side of the team where you will be dealing with fault diagnosis and support for our wide range of products and services including lines, connectivity, WLR, CPS and Hosted Telephony (VoIP), although the primary focus will be sales orientated.
The successful candidate will be able to elevate company standards and provide excellent customer service and support. Provisioning is also a key part of this role.
We are looking for a dynamic candidate who will find opportunities to upsell and cross sell additional products and service when liaising with customers.
Overview of Key Responsibilities, Tasks and Activities:
- Day to Day Management of current client accounts
- Dealing with the new business enquires
- Presenting analysis and proposals to potential clients
- Upsell and cross sell additional products and services
Required Skills and Abilities:
- Proven working experience within the telecommunications industry in a sales or support role
- Technical knowledge and understanding
- Ability to multi-task and work under pressure
- A desire to work as part of a team to generate fresh and innovative ideas
- High attention to detail
- Effective organisational and communication skills
- Strong telephone manner
- Hold all work-related information and materials confidential
Experience of support and/or sales in this sector is paramount however additional training where necessary will be provided.