Call Recording
and Analytics

Compliance and analytics you can trust

Our cloud-based call recording and compliance platform offers AI-driven
voice and speech analytics, and fully native Microsoft Teams integration –
delivered as a scalable subscription-based service, with highly flexible terms.

For those operating in regulated industries, Alfonica delivers a trusted call recording
platform, with industry-leading features that meet global regulatory compliance
standards including MiFID II, Dodd-Frank, PCI-DSS and HIPAA.

Why choose Alfonica for call recording and analytics?

Cost-effective licensing

We offer our call recording
platform on a subscription
basis, giving you control of
your licensing and storage,
and optimising expenditure
by only paying for features
you use.

AI-powered insights

Gain a better understanding
of your customer experience
with our AI speech and voice
analytics engine, capturing
sentiment, call drivers and
agent performance.

Power of the cloud

Our platform is part of
Microsoft Azure’s high-speed
global data centre network,
allowing us to offer unlimited
bandwidth and storage to
customers that can be globally
deployed quickly.

Our call recording and analytics platform makes global compliance immediately available to your organisation, no matter your size, industry, or location.

• Call recording, transcription, screen capture, data redaction, and Microsoft Teams recording ensures complete audit trails

• Automatic capture without needing applications

• 256-bit AES encrypted storage hosted in 40 global data centres, guaranteeing compliance with data sovereignty regulations

• Meets regulatory compliance requirements including MiFID II,

Recorded calls and screens can be automated to identify patterns in key performance indicators, allowing businesses to better understand customer experience.

• AI-driven natural language processing identifies keywords and phrases, as well as voice pace, volume, pitch, and tone

• Analyse actionable data for both customer experience, call drivers and agent performance

• Agent evaluation dashboard allows supervisors to quickly resolve disputes, train staff and optimise customer experience

With its seamless integration, our platform delivers compliance and analytics to businesses using Microsoft Teams as a key part of their telecommunications strategy.

• Compliance follows the agent, recording interactions on any Teams enabled device – soft client, desk phone or mobile device

• Azure-based, cloud-native compliance, directly integrated with Microsoft Teams

• Call audio, video and content sharing captured and stored in compliance with industry regulations

Want to find out how Alfonica can help you get started
with call recording and analytics

Book a demo with one of our UC experts.
Simply call us on 0330 135 5000, email, or fill in our handy form.