Having a virtual receptionist can be a huge benefit to your business, but with a myriad of agencies out there offering these services, it’s important to choose carefully. The main thing to ask when implementing a virtual receptionist service is “will it alleviate my current front-desk phone problem and take the pressure off me and my staff?” If the answer is yes, then it’s time to look at providers.
If you’re thinking about using a virtual receptionist for your business, here are 5 great benefits.
- Improve customer experience
A good virtual receptionist will ensure that your customer’s calls will be answered promptly and handled with care and professionalism. Our virtual receptionists are highly trained customer service professionals who will work with you to understand the best way to represent your business. Having a professional answering service will boost overall customer experience and retention.
2. Free up internal resources
If you’re a small business owner, you’ll know that you wear many hats. Manning the phone line at all times just isn’t possible, and it can take you away from other important tasks. Outsourcing your calls to a virtual receptionist takes the pressure off you and your in-house team, freeing up internal resources to help you focus on business growth and fulfilling customer requirements.
3. Streamline appointments
Managing appointments can sometimes be a tedious process, especially if you have multiple staff members who may use different systems. Using a virtual receptionist to manage all of your appointments means that everyone is kept up to date with automatic notifications. Your virtual receptionist can even send appointment reminders to reduce no-shows or cancellations.
4. After-hours support
Evenings, weekends and holidays can be stressful for small businesses, who worry that there is no one to answer customer calls or emails. Your virtual receptionist can offer after-hours support, so your customers still feel valued, and messages are available to you as soon as the business is open. If desired, your virtual receptionist will answer FAQs and can resolve issues then and there.
5. Appear more professional
Having a virtual receptionist to answer your calls or manage appointments helps to create a sense of professionalism and prestige for your business. When your virtual receptionist answers the phone on your behalf, customers will perceive that your business is a formal organisation with a defined workflow. It’ll reinforce your brand as a professional business offering excellent customer service.